Cairns admits to being “overwhelmed” when he first tackled the disguise solution. “But once I completed the online video tutorials from the disguise website and the training in New York with a grandMA2, I found myself asking, ‘what else am I missing?’ The fact is the disguise real-world values and workspace makes it very easy to understand all the elements of the show and what you are trying to achieve.”
He gives high marks to disguise support, which has been particularly important for someone new to the system who requires the ability to modify the show for different gigs.
“From anywhere on the globe I’ve been able to contact disguise support through all forms of communication, and using their project and system diagnostics we have been able to resolve every issue that has presented itself,” says Cairns. “I’ve never seen such proactive support in a product before. To be able to share the show with them and talk through any question or concern has been amazing! Also, the disguise team listens to user and operator feedback to actually make positive changes to the software.”
He calls the 4x4pro “one of the most solid servers I’ve ever worked with. The machines are very stable and can take a beating. The amount of outputs and resolutions they can handle is impressive, and the understudy disguise net system is brilliant!”