Essential Services
SERVICES

Essentials Support System

You are trying to achieve something that may never have been done before and requires multiple technologies to work together seamlessly. Our experts are here to support you every step of the way to ensure you deliver.
OUR APPROACH

Premium to the Core

When you become part of our ecosystem, you are joining forces with an elite club of experts committed to helping you deliver the best production, live show, broadcast or location-based experience the world has ever seen. Our support services are unrivalled and our hardware warranty unmatched. We ensure that you receive a support package that is perfectly tailored to your production, your needs and your industry.

Services
GAME CHANGERS

A Unique Approach

Hybrid Teams
Versatile Teams

We blend support specialists with developers and tech solutions with creative technologists all connected into our core hardware and software teams to deliver trusted support throughout.

Industry Specific
Industry Specific

We guarantee that whatever groundbreaking production in whatever industry you are delivering, you will have the right, tailored support package to make it work.

Global Network
Global Network

Our global network of world class talent means you’re covered 24/7, no matter where in the world your production or experience is situated.

OUR SERVICES

End-to-end Support

Set Up

Our expert team will be with you on site to set up your system and ensure that it is perfectly optimised in line with the design and your ongoing needs across live, studio and location-based installations.

Essentials

Go Live

We will assemble a team fully focused on ensuring you hit that key live moment in your show, and your show, shoot or install runs perfectly. From pre-production support to pixel-perfect content optimisation.

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Always On

With a dedicated Customer Success Manager, unlimited remote support and 15 days on site support per year we will be with you all year round to deliver the impossible.

Always On

Warranties

We know the challenges of delivering the most technically ambitious shows and we want to ensure that you have the very best cover so when there is an unexpected challenge you are completely supported.

Hardware Support
Our Clients

Working with the World’s Best

Essentials

Chat With Our Team

Have a project in mind? Get in touch and speak to an expert today.
Contact Us
DISGUISE LEARN

Learn the tools of the future

We don’t just make the industry standard tools, we teach you how to master them at your pace and for your specialty.

Learn more
Disguise Learn
OUR APPROACH

A New Way of Working

Ideate

We kick things off by getting to clearly understand ambitions through a detailed discovery phase that leads to your system design proposal and a budget proposal.

Ideate

Execute

Our hybrid team will be with you on site to help set everything up and, if you need it, to take you all the way through to successful execution.

Execute

Support

You are delivering every day and you need to know that you have the dedicated backing of our world class support and technical teams at your fingertips. Your bespoke customer service manager and 24/7 communication channels mean we are there for you.

Support